Refund & Return Policy

At calmora, we want you to love every product you order. If for any reason you are not completely satisfied, we offer a simple and transparent refund process.

Eligibility for Refunds

You may request a refund if:

• The product is defective, damaged, or not as described.
• You received the wrong item.

Please note:

• Refunds are not available for change-of-mind purchases.
• Products must be returned in their original packaging and in a resalable condition.

Refund Process

1. Contact us at mohamedhannan076@gmail.com within 7 days of receiving your order. Include your order number and a photo of the issue.
2. Our support team will review your request and guide you through the return shipping process.
3. Once we receive the returned item, we will process your refund to the original payment method within 5–7 business days.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a defective or wrong item.
• We recommend using a trackable shipping service for returns to ensure safe delivery.

Exchanges

Currently, we do not offer direct exchanges, but you can request a refund and place a new order for the desired product.

Contact Us

For any questions about refunds or returns, email mohamedhannan076@gmail.com. We’re here to help and ensure your shopping experience is smooth and worry-free.

calmora is committed to your satisfaction—because your wellness and happiness are our priority.